eTail Canada 2016 (past event)
16 - 19 May, 2016
Hyatt Regency Toronto, Toronto, ON
Contact Us: 1.646.200.7530
Milton Pedraza
CEO
Luxury Institute
Check out the incredible speaker line-up to see who will be joining Milton.
Download The Latest AgendaMay 18. 2016
Saturday, November 5th, 2016
11:10 Building High Performance Client Relationships In The 21st Century
Brands are under pressure from many macro and micro-economic factors. Many are taking the high road by redefining the client experience and transforming themselves from passive transactions to full-fledged client relationship builders. Has your brand begun its transformation? Milton Pedraza, a client-relationship building expert, leads this session in which you:
• Learn what Baby-Boomers, Generation-Xers, and Millennials require and expect from brands well beyond great products and in terms of client relationship building
• Understand how to redefine the relationship culture of in-store and call center brand ambassadors, and what you need to do to help them succeed and flourish
• Discover how to make your new client experience consistent across people, channels and client segments
• Learn what Baby-Boomers, Generation-Xers, and Millennials require and expect from brands well beyond great products and in terms of client relationship building
• Understand how to redefine the relationship culture of in-store and call center brand ambassadors, and what you need to do to help them succeed and flourish
• Discover how to make your new client experience consistent across people, channels and client segments