Tara Conway

Toys”R”Us has been a leader in the omni-channel evolution, pushing the boundaries of how to leverage the Stores to drive ecommerce growth with same-day fulfillment and taking the technology that supports it’s commerce platform and putting it into the hands of their Store associates to raise the in-store shopping experience to a new level. But there are many challenges that Canadian retailers will face in the upcoming 18 months that need to be taken seriously if we want to continue to drive growth and compete in a Global environment.

• Impact of logistics challenges and how new competitors are over-coming to support cross-border sales and fulfillment
• Mobile continues to grow at a lower profitability – how to leverage the visitors to the mobile experience to support bricks and mortar sales growth
• Localization will become key in a competitive marketplace, what are the big data tools to drive local insights and messaging
• Future role of stores