Tema Frank

Tema Frank put up her first website in 1995, and in 2001 founded the world's first company to do omni-channel customer experience testing, Web Mystery Shoppers Inc. She has consulted on digital strategy and customer experience to organizations such as the Royal Bank of Canada, 1-800 Flowers, Travel Alberta, Cruise Ship Centres, About Curves, ING Direct, Geico and Bank of America. She is the author of the new book, PeopleShock: The Path to Profits When Customers Rule. Get the first chapter free at http://peopleshock.com. An international speaker and consultant, she has taught e-marketing at universities in Canada and France, and spoken at events there and in the United States and Mexico. She hosts the weekly podcast, Frank Reactions on customer experience in the digital era,  available on iTunes and her website (http://frankreactions.com). Tema rhymes with Emma.